Back by popular demand, the Customer Experience Management (CEM) Summit focuses on an integral aspect of telecoms: Customers.
Catch one of our exciting stream on Day 2 – CEM Summit:
– Achieving Economic Benefits from Improvements to Customer Service
– Consumerisation – boon or bane for operators?
– CEM as a business growth catalyst
– Building a customer centric system
– Identifying opportunities and key strategies for successful CEM
– Customer Experience 2.0 – Pioneering new paradigms in data-centric mobile networks
– Using mobile apps as a tool for CEM
– Location based marketing based on GSM network data
– Changing the Corporate Culture to Customer Centric
– CEM: expense or brand strength?
Featuring…
Robert Nason, Group Managing Director, Business Support and Improvement,Telstra Corporation
Petter Furberg, Chief Marketing Officer, dtac
Zoran Vasiljev, Managing Partner – Asia, Peppers & Rogers Group
Husnu Turmen, Products Development Supervisor & Product Manager, Avea Iletisim Hizmetleri A.S.
Haktan Yaşar Kılıç, Vice President, Customer Relations, Turk Telekom
Stephen Kerwick, Vice President, Asia Pacific, comScore
Marcus Tan, Managing Director APAC, Smaato
For more information on CEM Summit click here
